Punith G S | Portfolio

Customer Support Specialist | AI Enthusiast | Technical Consultant

A detail-oriented Customer Support Specialist with a strong foundation in technical support, client engagement, and CRM tools. Passionate about combining communication skills with technology to deliver seamless user experiences and explore opportunities in AI-driven support.

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About Me

I am a dedicated and self-motivated professional with hands-on experience in technical support across the solar energy and technology sectors. With a Bachelor’s degree in Electrical and Electronics Engineering and practical skills in platforms like Talkdesk, Excel, and CRM systems, I have developed a strong foundation in delivering customer-centric solutions.

My growing interest lies in the intersection of technology and artificial intelligence. I am particularly passionate about exploring how AI can enhance customer support systems, automate workflows, and deliver smarter user experiences. I aspire to contribute to tech-driven environments where AI is leveraged to solve real-world service challenges.

Education

B.E. in Electrical and Electronics Engineering – BNM Institute of Technology

Languages

English, Kannada, Hindi

Skills

Technical Skills

Talkdesk, CRM Tools
Microsoft Excel (Advanced)
Microsoft Outlook & Teams
GitHub (Version Control)
Basic HTML & CSS
Embedded C (via SST Technologies Internship)
Ticketing Systems (WhatsApp-based support)

Soft Skills

Effective Communication & Client Interaction
Analytical Problem Solving
Quick Learner with Tech Adaptability
Process Optimization Mindset
AI-curious & Open to Innovation
Collaborative & Cross-functional Teamwork

Projects

Todo & Blog Frontend Web App

Built a responsive web application combining a Todo list and a blog post creator using JavaScript and LocalStorage.
Hosted at: View Project

Tools Used: HTML, CSS, JavaScript, GitHub Pages

📊 Amazon Sales Dashboard – Power BI

Developed an interactive Power BI dashboard for analyzing Amazon sales data. Includes category breakdown, sales KPIs, and customer trends.

View Project on GitHub

Embedded Systems Project (Internship – SST Technologies)

Developed and tested real-time microcontroller logic using Embedded C during training at SST Technologies.

Tools Used: Embedded C, Serial Interfaces, Microcontroller Kits

Smartphone-Operated Multipurpose Agricultural Robot

Developed a mobile-controlled robot for precision farming. Awarded Best Project.

Automatic Control of Cooling Fan

Integrated PIR & DHT11 sensors to automate fan control based on temperature and motion.

7-Level Multilevel Inverter

Designed and implemented an efficient, high-power inverter for energy conversion applications.

Professional Experience

SolarEdge

Technical Service Specialist Tier-1 | Bengaluru, India | Jun 2024 – Present

Provided technical support for photovoltaic inverters, batteries, and optimizers.
Cleared Talkdesk Certification and all 3 Star Exams.
Collaborated with cross-functional teams to optimize support processes.
Contributed to AI-assisted diagnostics for enhanced service efficiency.

SST Technologies

Teaching Assistant (Internship) | Bengaluru, India | Aug 2023 – Sep 2023

Conducted workshops on Embedded Systems & IoT.
Developed AI-based automation workflows for educational modules.

Eloquent Control Systems

Implant Training – Panel Board Wiring & Assembly | Bengaluru, India | Aug 2021 – Sep 2021

Worked on electrical panel wiring and industrial automation tasks.
Assisted in creating AI-integrated control systems for power management.